Betfair review

Last reviewed 13 Oct 2026

Player Score70/100Good

Built from 114,816 player reviews on the App Store and Trustpilot, adjusted because unhappy players post far more often than happy ones.

Better than 57% of UK sites we score

How the Player Score works

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What players say

Our summaries of the 210 most recent reviews, theme by theme. Not quotes.

App and website

Mostly negative

26% positive67% negative

Reviewers mostly complain about the app crashing, login failures and a website that pushes users towards the sportsbook. A smaller group praise the app, with one saying it improved after an update.

Mentioned in 61 of the recent reviews we analysed

Games and odds

Mostly negative

15% positive77% negative

Reviewers mostly say slots and free daily spins seldom pay out, with several calling them rigged and some saying odds are poor. A handful are more positive about the sportsbook and football coverage.

Mentioned in 48 of the recent reviews we analysed

Bonuses

Mostly negative

29% positive61% negative

Most reviewers say casino promotions and free daily games rarely return anything meaningful, and some feel they are rigged. A few are happier with regular free bets and promotions on the sportsbook.

Mentioned in 41 of the recent reviews we analysed

Show 3 more themes

Customer support

Mostly negative

33% positive67% negative

Opinion is split. Several reviewers praise quick, helpful live chat agents who sorted payment or verification problems, while others describe chatbot loops, unresolved queries and account closures with no explanation.

Mentioned in 36 of the recent reviews we analysed

Withdrawals

Mostly negative

22% positive72% negative

The main complaint is money held up by account locks and verification checks, along with cash-out failures and suspended exchange markets. A few say withdrawals were quick once their account was cleared.

Mentioned in 32 of the recent reviews we analysed

ID checks

Mostly negative

19% positive81% negative

Reviewers mostly describe accounts being locked or restricted, repeated requests for the same documents and long waits to regain access. A few say support staff helped them get verified.

Mentioned in 16 of the recent reviews we analysed

What we checked

Run by: PPB Entertainment Limited, Malta
UK licence: 039426-R-319332-025
Licensed since: Nov 2014
Self-exclusion: Shared with 1 sister site
Website: www.betfair.com

Betfair's sister sites

Paddy PowerSportsbook & casino

86/100

All Betfair sister sites →

Betfair review FAQ

Is Betfair legit?

Yes. PPB Entertainment Limited operates Betfair under Gambling Commission licence 039426-R-319332-025, a licence it has held since Nov 2014.

Does Betfair pay out?

Of the 210 recent reviews we looked at, 32 discussed withdrawals. Most of those were unhappy, with 72% negative.

What do players complain about most?

The app and website. This topic appears in 61 recent reviews, and 67% of those mentions are critical.

Who owns Betfair?

Betfair is owned by PPB Entertainment Limited.