Betmaster review

Last reviewed 13 Oct 2026

Player Score58/100Mixed

Built from 576 player reviews on Trustpilot, adjusted because unhappy players post far more often than happy ones.

↘ Recent reviews trending downLower than 59% of UK sites we score

How the Player Score works

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What players say

Our summaries of the 60 most recent reviews, theme by theme. Not quotes.

Withdrawals

Mostly negative

19% positive81% negative

Most say withdrawals were blocked or left pending after wins, often alongside extra document requests or account closures. Some, mainly those who verified early, report payouts arriving within minutes.

Mentioned in 21 of the recent reviews we analysed

Bonuses

Mostly negative

16% positive84% negative

Most say promotions are misleading, citing capped free spin winnings, accounts closed before free spins could be used and slots that rarely trigger bonus rounds. A few say the promotions have improved.

Mentioned in 19 of the recent reviews we analysed

ID checks

Mostly negative

31% positive69% negative

Many say source of wealth checks drag on with repeated document requests, and some found the upload page broken. Those who verified before depositing often describe a quick, smooth process.

Mentioned in 16 of the recent reviews we analysed

Show 3 more themes

Games and odds

Mostly negative

21% positive79% negative

Most complain of long runs of dead spins on slots and rare bonus features. A minority praise the game selection, easy bet placement and an improved sportsbook, though one disputes how a cards bet was settled.

Mentioned in 14 of the recent reviews we analysed

Customer support

Mostly negative

23% positive77% negative

Reviewers mostly describe unhelpful live chat, generic automated replies and accounts closed with balances held over multiple account claims. A few say chat staff were helpful and respectful.

Mentioned in 13 of the recent reviews we analysed

App and website

Mostly negative

0% positive100% negative

Reviewers mostly complain about stakes being limited after wins, slow withdrawals and the site failing to load. One notes decent cricket markets but objects to surprise proof of income requests.

Mentioned in 6 of the recent reviews we analysed

What we checked

Run by: BM Solutions GB Ltd, Malta
UK licence: 065699-R-339929-002
Licensed since: Jan 2025
Self-exclusion: GAMSTOP covers it
Website: betmaster.co.uk

Betmaster review FAQ

Is Betmaster legit?

Betmaster's operator is BM Solutions GB Ltd. It has run the site under Gambling Commission licence 065699-R-339929-002 since Jan 2025.

Does Betmaster pay out?

Reviews of cashing out lean negative. In the 60 recent reviews we analysed, 21 mentioned withdrawals, and 81% of those mentions were critical.

What do players complain about most?

Getting money out tops the list. Withdrawals feature in 21 recent reviews, and 81% of those mentions are negative.

Who owns Betmaster?

Betmaster belongs to BM Solutions GB Ltd.