Butlers Bingo review

Last reviewed 20 Oct 2026

Butlers Bingo sister sitesDotty Bingo, Glossy Bingo, Bingo Diamond and 6 more

Player Score90/100Great

Built from 1,495 player reviews on Trustpilot, adjusted because unhappy players post far more often than happy ones.

↘ Recent reviews trending downBetter than 93% of UK sites we score

How the Player Score works

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What players say

Our summaries of the 60 most recent reviews, theme by theme. Not quotes.

Customer support

Mostly positive

78% positive22% negative

Live chat agents are widely praised as quick, polite and patient. The few negative comments describe withdrawal queries going unanswered, being brushed off, or an account closed during a chat.

Mentioned in 23 of the recent reviews we analysed

Withdrawals

Mixed

40% positive53% negative

Feedback is mixed. Some report fast payouts, with smaller amounts arriving almost at once, while others describe withdrawals left pending, no reply from staff, and payments held up by identity or card checks.

Mentioned in 15 of the recent reviews we analysed

Games and odds

Mixed

55% positive45% negative

Views are split. Several reviewers enjoy the games, while others say wins feel rare, returns seem low, popular titles are missing and games sometimes show errors that force a reload.

Mentioned in 11 of the recent reviews we analysed

Show 3 more themes

Bonuses

Mostly negative

33% positive67% negative

Opinion leans negative. Complaints centre on bonus terms not being clear before depositing, funds expiring or being removed, and bonus features rarely triggering. A few praise staff for sorting bonus queries quickly.

Mentioned in 9 of the recent reviews we analysed

App and website

Mostly negative

0% positive83% negative

Reviewers mostly raise account problems rather than the site itself, such as repeated rejection of identity photos, a bonus that wiped a cash balance and accounts closed without warning.

Mentioned in 6 of the recent reviews we analysed

ID checks

Mostly negative

17% positive67% negative

Most reviewers describe document checks starting at withdrawal, sometimes after a larger win, with repeated requests for photos, bank statements and identification. One reviewer found the checks easier than at other sites.

Mentioned in 6 of the recent reviews we analysed

What we checked

Run by: Broadway Gaming Limited, Ireland
UK licence: 039075-R-319385-013
Licensed since: Nov 2014
Fines: 1 published action against Broadway Gaming
Self-exclusion: Shared with 9 sister sites
Website: www.butlersbingo.com

Butlers Bingo's sister sites

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Butlers Bingo review FAQ

Is Butlers Bingo legit?

Yes. Butlers Bingo is UK licensed, with Broadway Gaming Limited running it under Gambling Commission licence 039075-R-319385-013. That licence has been in place since Nov 2014.

Does Butlers Bingo pay out?

Opinion on payouts is split. Of the 60 recent reviews we analysed, 15 brought up withdrawals, and 53% of those comments were negative.

What do players complain about most?

The most frequent complaint concerns withdrawals. Fifteen recent reviews raise the subject, and just over half of them, 53%, are negative.

Who owns Butlers Bingo?

Butlers Bingo is owned by Broadway Gaming Limited.