Heart Bingo review

Also written: HeartBingo

Last reviewed 12 Oct 2026

Heart Bingo sister sitesHbingo, Smooth Spins, BetVictor and 3 more

Player Score71/100Good

Built from 12,019 player reviews on the App Store and Trustpilot, adjusted because unhappy players post far more often than happy ones.

↘ Recent reviews trending downBetter than 62% of UK sites we score

How the Player Score works

Heart Bingo welcome offer

Heart Bingo

Play £10 on bingo, get £50 on bingo

Visit Heart Bingo

Terms apply

18+ New Customers must opt in, deposit and play £10 in any Bingo Room within 7 days to get £50 on Bingo (advertised based on 10p tickets), with rewards expiring after 7 days.

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What players say

Our summaries of the 184 most recent reviews, theme by theme. Not quotes.

Games and odds

Mostly negative

17% positive83% negative

Reviewers mainly describe long runs of losing spins, scatters disappearing and the same bingo winners appearing again and again. Many doubt the games are fair, and few report meaningful wins.

Mentioned in 64 of the recent reviews we analysed

Bonuses

Mostly negative

13% positive85% negative

The main complaint is that bonus rounds rarely trigger and pay very little when they do. Some also say advertised sign-up offers vanished or they were told they were not eligible.

Mentioned in 52 of the recent reviews we analysed

App and website

Mostly negative

25% positive73% negative

Reviewers mostly say the app glitches and that slots seem to slow down or behave differently from other sites. A smaller group finds it easy to use and mentions quick help.

Mentioned in 51 of the recent reviews we analysed

Show 3 more themes

Withdrawals

Mostly negative

18% positive79% negative

Reviewers mostly say winnings were held back, with accounts frozen, closed or placed under review once a withdrawal was requested. Several also report payouts arriving later than promised, or not at all.

Mentioned in 38 of the recent reviews we analysed

Customer support

Mostly negative

18% positive82% negative

Most say agents gave little useful information, sounded scripted or stopped replying once an account was restricted. A couple of reviewers say a problem was put right quickly and politely.

Mentioned in 17 of the recent reviews we analysed

ID checks

Mostly negative

0% positive100% negative

Reviewers say checks were triggered after a win, documents were rejected, or accounts stayed under review even after approval, leaving funds locked with no clear timescale.

Mentioned in 8 of the recent reviews we analysed

What we checked

Run by: BV Gaming Limited, Gibraltar
UK licence: 039576-R-319370-026
Licensed since: Nov 2014
Self-exclusion: Shared with 6 sister sites
Website: heartbingo.co.uk

Heart Bingo's sister sites

HbingoBingo

71est.

Smooth SpinsCasino

76/100

BetVictorSportsbook & casino

70/100

All Heart Bingo sister sites →

Heart Bingo review FAQ

Is Heart Bingo legit?

Heart Bingo operates under Gambling Commission licence 039576-R-319370-026. The licence holder is BV Gaming Limited, which has held it since Nov 2014.

Does Heart Bingo pay out?

Feedback on cashing out leans negative. Of the 184 recent reviews we analysed, 38 raised withdrawals, and 79% of those comments were unfavourable.

What do players complain about most?

Games and odds attract the most criticism. The subject comes up in 64 recent reviews, and 83% of those mentions are negative.

Who owns Heart Bingo?

BV Gaming Limited owns Heart Bingo. It is also the company named on the site's UK licence.