Matchbook review

Last reviewed 20 Oct 2026

Player Score91/100Great

Built from 2,262 player reviews on Trustpilot, adjusted because unhappy players post far more often than happy ones.

Better than 95% of UK sites we score

How the Player Score works

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What players say

Our summaries of the 60 most recent reviews, theme by theme. Not quotes.

Customer support

Mostly positive

74% positive26% negative

Reviewers mostly praise fast, friendly live chat that resolves problems quickly. The complaints focus on withdrawals blocked or delayed by repeated document requests, and on account limits that were not explained in advance.

Mentioned in 27 of the recent reviews we analysed

Bonuses

Mostly positive

100% positive0% negative

Reviewers mostly describe free bets or welcome offer credits that went missing and were then restored quickly through live chat, with agents explaining the terms clearly.

Mentioned in 6 of the recent reviews we analysed