Thepools review

Last reviewed 13 Oct 2026

Thepools sister sitesFootballpools, Footie5 and Rangerspools

Player Score84/100Great

Built from 1,425 player reviews on Trustpilot, adjusted because unhappy players post far more often than happy ones.

Better than 82% of UK sites we score

How the Player Score works

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What players say

Our summaries of the 60 most recent reviews, theme by theme. Not quotes.

Customer support

Mostly positive

74% positive26% negative

Reviewers mostly praise quick, friendly help over live chat, often naming individual agents. A minority say support failed to sort out withdrawals or a disputed offer.

Mentioned in 19 of the recent reviews we analysed

Withdrawals

Mixed

56% positive33% negative

Most reviewers say support resolved withdrawal problems quickly, often linked to the sportsbook closing. A few report being unable to withdraw or still waiting for money owed.

Mentioned in 9 of the recent reviews we analysed

Games and odds

Mostly negative

25% positive75% negative

Reviewers mostly complain about features being taken away, including free games, leaderboards and the planned removal of casino and sportsbook. Some also criticise slot returns and unstable in-play markets.

Mentioned in 8 of the recent reviews we analysed

Show 1 more theme

Bonuses

Mostly positive

60% positive40% negative

Reviewers are split. Several say free bets went missing or were hard to find until support stepped in, while one says a welcome offer seen online was not honoured.

Mentioned in 5 of the recent reviews we analysed

What we checked

Run by: The Football Pools Limited, United Kingdom
UK licence: 048272-N-326340-009
Licensed since: May 2017
Self-exclusion: Shared with 3 sister sites
Website: www.thepools.com

Thepools's sister sites

FootballpoolsCasino

84/100

Footie5Casino

84est.

RangerspoolsCasino

84est.

All Thepools sister sites →

Thepools review FAQ

Is Thepools legit?

Gambling Commission licence 048272-N-326340-009 covers Thepools, and it has been in place since May 2017. The licence holder and operator is The Football Pools Limited.

Does Thepools pay out?

Withdrawals featured in 9 of the 60 recent reviews we analysed. Of those comments, 33% were negative.

What do players complain about most?

Games and odds draw the most criticism. They appear in 8 recent reviews, and 75% of those mentions are negative.

Who owns Thepools?

Thepools is owned by The Football Pools Limited.