Virgin Bet review
Built from 22,489 player reviews on the App Store and Trustpilot, adjusted because unhappy players post far more often than happy ones.
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What players say
Our summaries of the 210 most recent reviews, theme by theme. Not quotes.
App and website
Mostly negativeReviewers mostly describe crashes, freezing games and slow bet settlement, with winnings not showing in their balance. Several also report accounts being closed or blocked without explanation.
Mentioned in 77 of the recent reviews we analysedGames and odds
Mostly negativeMost reviewers feel the slots and automated blackjack rarely pay out, and that games often freeze or fail to load. One reviewer found the games fair and was paid quickly.
Mentioned in 73 of the recent reviews we analysedBonuses
Mostly negativeReviewers mostly say slot bonus features pay back very little compared with what they deposit. Others mention slow free bets, sign-up rewards not being paid and promotions they could not claim.
Mentioned in 56 of the recent reviews we analysedShow 3 more themes
Withdrawals
Mostly negativeReviewers mostly say withdrawals stay pending or fail, with the operator blaming their bank. Some describe accounts blocked after trying to cash out, though one reviewer was paid within a few hours.
Mentioned in 44 of the recent reviews we analysedCustomer support
Mostly negativeReviewers mostly complain of long chat queues, automated replies and agents who cannot fix problems such as missing winnings, vanished bets or unexplained account closures.
Mentioned in 30 of the recent reviews we analysedID checks
Mostly negativeReviewers mostly report ID checks appearing when they try to withdraw, funds held while documents are reviewed and, in some cases, accounts closed afterwards. Repeated login code requests also frustrate some.
Mentioned in 9 of the recent reviews we analysedWhat we checked
- Run by
- Virgin Bet Limited, Gibraltar
- UK licence
- 054310-R-330640-007
- Licensed since
- May 2019
- Self-exclusion
- GAMSTOP covers it
- Website
- www.virginbet.com
Virgin Bet review FAQ
Is Virgin Bet legit?
Virgin Bet Limited operates Virgin Bet and has held Gambling Commission licence 054310-R-330640-007 since May 2019, so it is licensed to take bets from UK players.
Does Virgin Bet pay out?
We analysed 210 recent reviews, and 44 of them raised withdrawals. Of those 44, 77% were negative, so payouts are a common source of frustration.
What do players complain about most?
The app and website top the list. They come up in 77 recent reviews, with 81% of those mentions negative.
Who owns Virgin Bet?
The owner is Virgin Bet Limited, the same company that holds its UK licence.