Ballycasino review
Built from 210 player reviews on Trustpilot, adjusted because unhappy players post far more often than happy ones.
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What players say
Our summaries of the 60 most recent reviews, theme by theme. Not quotes.
Games and odds
Mostly negativeReviewers consistently describe the sports and racing odds as uncompetitive, with no best odds guarantee and limited race streaming. Slot players add that games rarely pay out.
Mentioned in 21 of the recent reviews we analysedBonuses
Mostly negativeMost say rewards are tiny, with bonus boxes and free spins paying very little and promotions seen as poor value. A few say offers were not honoured, though one found using a promo smooth.
Mentioned in 19 of the recent reviews we analysedWithdrawals
Mostly negativeMost describe delays, blocked cash-outs or accounts closed when trying to withdraw, and some feel wins are rare. A minority say payouts arrived quickly.
Mentioned in 15 of the recent reviews we analysedShow 3 more themes
Customer support
Mostly negativeReviewers say agents send stock replies, show little interest and fob them off. Several link their support contact to account closures and lengthy document requests.
Mentioned in 9 of the recent reviews we analysedID checks
Mostly negativeMany say checks only start when they try to withdraw, and describe the requests as excessive, such as selfies with dated notes, bank statements or a photo of their front door. Some report accounts being closed.
Mentioned in 8 of the recent reviews we analysedApp and website
Mostly negativeReviewers mostly complain that the app and site keep logging them out, and that some games freeze or fail to load. One reviewer was pleased after withdrawing winnings from free spins.
Mentioned in 7 of the recent reviews we analysedWhat we checked
- Run by
- Gamesys Operations Limited, Gibraltar
- UK licence
- 038905-R-319430-021
- Licensed since
- Nov 2014
- Fines
- 1 published action against Gamesys Operations
- Self-exclusion
- Shared with 8 sister sites
- Website
- ballycasino.co.uk
Ballycasino's sister sites
All Ballycasino sister sites →Ballycasino review FAQ
Is Ballycasino legit?
Ballycasino operates under Gambling Commission licence 038905-R-319430-021, which it has held since Nov 2014. The operator is Gamesys Operations Limited.
Does Ballycasino pay out?
Of the 60 recent reviews we analysed, 15 raised withdrawals, and 80% of those were negative.
What do players complain about most?
Games and odds. The topic came up in 21 recent reviews, and every one of them was negative.
Who owns Ballycasino?
The site is run by Gamesys Operations Limited.