Jackpotjoy review

Also written: Jackpot Joy

Last reviewed 12 Oct 2026

Jackpotjoy sister sitesDouble Bubble Bingo, Monopoly Casino, Rainbowrichesbingo and 5 more

Player Score54/100Mixed

Built from 2,065 player reviews on Trustpilot, adjusted because unhappy players post far more often than happy ones.

↘ Recent reviews trending downLower than 61% of UK sites we score

How the Player Score works

Jackpotjoy welcome offer

Jackpotjoy

Play £10, get £30 of free bingo

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Terms apply

New customers only. 18+. £10 min deposit. T&Cs apply. Selected games offer withdrawable cash prizes up to £750. Expires within 30 days. Winnings wagered once.

Also worth a look

Mr Vegas

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New customers only. Min deposit £20; 35× wagering on bonus; Free Spins on selected slots. 18+. Full T&Cs apply. BeGambleAware.org.

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Duelz

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New customers only. Min deposit £10; 30× wagering; spins on selected slots. 18+. Full T&Cs apply. BeGambleAware.org.

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New customers only. Free spins are valued at 10p and valid for 7 days. Further T&Cs apply.

What players say

Our summaries of the 60 most recent reviews, theme by theme. Not quotes.

Games and odds

Mostly negative

9% positive91% negative

Most reviewers say slots return very little after a deposit, with scatters and jackpots rare and wins small. The free daily and monthly games are often called close to worthless, though one reviewer reported a profit.

Mentioned in 33 of the recent reviews we analysed

Bonuses

Mostly negative

9% positive91% negative

Reviewers mostly say bonus features rarely trigger and pay very little when they do. Several also single out the monthly ball pick promotion and free spins offers that gave nothing or never arrived.

Mentioned in 23 of the recent reviews we analysed

Withdrawals

Mostly negative

33% positive67% negative

Most complaints describe slow payouts and repeated verification, including one account closed with funds held. A smaller group report fast payouts and no problems.

Mentioned in 9 of the recent reviews we analysed

Show 1 more theme

Customer support

Mostly negative

0% positive100% negative

Reviewers describe live chat and email as unhelpful. They mention being brushed off, repeated verification requests, generic replies and promised free spins that never appeared.

Mentioned in 7 of the recent reviews we analysed

What we checked

Run by: Gamesys Operations Limited, Gibraltar
UK licence: 038905-R-319430-021
Licensed since: Nov 2014
Fines: 1 published action against Gamesys Operations
Self-exclusion: Shared with 8 sister sites
Website: jackpotjoy.com

Jackpotjoy's sister sites

Double Bubble BingoBingo & casino

24/100

Monopoly CasinoCasino & sportsbook

37/100

RainbowrichesbingoCasino & sportsbook

38est.

All Jackpotjoy sister sites →

Jackpotjoy review FAQ

Is Jackpotjoy legit?

Jackpotjoy holds a UK licence. Gamesys Operations Limited operates it under Gambling Commission licence 038905-R-319430-021, a licence it has held since Nov 2014.

Does Jackpotjoy pay out?

Payouts came up in 9 of the 60 recent reviews we analysed. Of those 9, 67% described a negative experience.

What do players complain about most?

The games and their odds. This topic is mentioned in 33 recent reviews, and 91% of those comments are negative.

Who owns Jackpotjoy?

Jackpotjoy belongs to Gamesys Operations Limited, the same company that holds its licence.